Dedicated IT Support professional with 4+ years of experience in maintaining IT infrastructure, troubleshooting hardware/software issues, and providing end-user support. Proven expertise in system administration, network management, and technical documentation within Kenyan corporate environments.
IT Support Staff CV Examples Kenya
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Top Hiring Companies: Chebut Tea Factory
Common Work Locations: Kapsabet
IT Support Staff Resume Examples
Elizabeth Adhiambo
Kitale, Kakamega County, Kenya
•Phone +254723456789
•elizabeth.adhiambo@yahoo.com
WORK EXPERIENCE
IT Support Specialist
• Kenya
Boost Technologies Ltd
March 2022 - Present
• Reduced average ticket resolution time by 35% through improved troubleshooting protocols
• Managed migration of 60+ users to Microsoft 365 environment with zero data loss
• Implemented new backup system covering 45 endpoints, improving disaster recovery readiness
Junior IT Support Officer
• Kenya
Nexus Systems Africa
July 2020 - February 2022
• Provided daily support for 50+ users across 3 branch locations in Western Kenya
• Reduced system downtime by 30% through proactive maintenance schedules
• Trained 25 non-technical staff on cybersecurity best practices
IT Intern
• Kenya
TechSolve Africa
January 2019 - June 2020
• Assisted in rollout of new ERP system to 30+ users
• Documented and standardized troubleshooting procedures for helpdesk team
• Performed hardware maintenance for 40+ company devices
EDUCATION
Certificate in Business Information Technology
Chuka University
• Kenya
• December 2020
SKILLS
Hardware Troubleshooting, Windows OS Support, Network Administration, Microsoft 365 Administration, Technical Documentation, User Training, ITIL Framework, Cybersecurity Fundamentals
PROJECTS
Kitale Branch Network Upgrade
• Kenya
• Led migration from outdated network infrastructure to modern Cisco-based system
• Improved network uptime from 92% to 99.5% post-implementation
• Trained 8 branch staff on new network monitoring tools
Helpdesk Knowledge Base Development
• Kenya
• Created comprehensive knowledge repository with 120+ troubleshooting articles
• Reduced repeat support tickets by 40% through improved self-service resources
• Integrated with Zendesk platform for 25 support staff
CERTIFICATIONS
CompTIA A+
• Kenya
• August 2021
CompTIA
Microsoft Certified: Azure Fundamentals
• Kenya
• May 2022
Microsoft
ACCOMPLISHMENTS
Employee of the Quarter (Q4 2022)
• January 2023
Boost Technologies Ltd
Top Performer - Technical Support Category
• October 2021
Western Kenya Tech Forum
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