IT Support Staff Cover Letter Examples Kenya

I am writing to express my interest in the IT Support Staff position at Link Soft Systems Ltd. With over four years of dedicated IT support experience within Kenyan corporate environments, I bring a proven track record in optimizing IT infrastructure and delivering exceptional end-user support. In my current role as IT Support Specialist at Boost Technologies Ltd, I reduced average ticket resolution time by 35% through refined troubleshooting protocols and successfully managed the migration of 60+ users to Microsoft 365 with zero data loss. Additionally, I implemented a robust backup system covering 45 endpoints, significantly enhancing disaster recovery readiness. Previously, as a Junior IT Support Officer at Nexus Systems Africa, I supported 50+ users across three branches in Western Kenya, reducing system downtime by 30% through proactive maintenance and training 25 non-technical staff on cybersecurity best practices. My technical expertise spans hardware troubleshooting, network administration, Microsoft 365, and ITIL-aligned processes. I am confident in my ability to contribute effectively to Link Soft Systems Ltd’s IT operations and support your team in maintaining seamless technological performance.