Entry-level IT professional with hands-on experience in technical support, system troubleshooting, and end-user assistance. Proven ability to resolve hardware/software issues and improve system efficiency in fast-paced environments. Certified in CompTIA A+ with strong customer service orientation.
IT Support Intern CV Examples Kenya
Professional it support intern resume examples
Top Hiring Companies: Nairobi City Water & Sewerage Company, Safaricom PLC, Roadstar Trucking Company, Jumia Kenya
Common Work Locations: Nairobi, nairobi, Thika
IT Support Intern Resume Examples
Daniel Ochieng
Kiambu, Kisumu County, Kenya
•Phone +254720123456
•daniel.ochieng@email.com
WORK EXPERIENCE
IT Support Assistant
• Kenya
Apeiro Tech Solutions Kenya
Jan 2023 - Present
• Reduced average ticket resolution time by 25% through improved documentation of troubleshooting procedures
• Performed hardware upgrades for 50+ company workstations, extending device lifespan by 2 years
• Trained 20+ staff members on Microsoft 365 applications, improving digital literacy scores by 40%
Computer Lab Assistant
• Kenya
TechVista Kenya Ltd
Jun 2021 - Dec 2022
• Maintained 98% uptime for computer systems serving 300+ daily users
• Implemented automated backup system for lab computers, reducing data loss incidents by 90%
• Diagnosed and resolved 15-20 hardware/software issues weekly
EDUCATION
Diploma in Information Technology
Masinde Muliro University of Science and Technology
• Kenya
• Expected Dec 2024
Kenya Certificate of Secondary Education (KCSE)
Masinde Muliro University of Science and Technology
• Kenya
• Nov 2018
SKILLS
Technical Support · Hardware Troubleshooting · Software Installation · Network Configuration · Microsoft 365 Administration · Helpdesk Ticketing Systems · Customer Service · Documentation · Troubleshooting Methodologies
PROJECTS
Enterprise Network Upgrade Project
• Kenya
• Assisted in upgrading network infrastructure for Apeiro Tech Solutions, replacing 30+ outdated switches
• Conducted post-implementation testing, achieving 99.5% network uptime
• Created user guides for new network authentication system
Helpdesk Knowledge Base Development
• Kenya
• Developed 50+ troubleshooting articles for common IT issues
• Implemented categorization system reducing ticket search time by 35%
• Trained 15 support staff on knowledge base utilization
CERTIFICATIONS
CompTIA A+ Certification
• Kenya
• Mar 2023
CompTIA
Cisco IT Essentials
• Kenya
• Aug 2022
Cisco Networking Academy
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2023
Apeiro Tech Solutions Kenya
Top Performer - Tech Support Training Program
• Feb 2022
Digital Skills Kenya Initiative
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