IT Support Intern Cover Letter Examples Kenya

I am writing to express my interest in the IT Support Intern position at Link Soft Systems Ltd. As an entry-level IT professional currently pursuing my Diploma in Information Technology at Masinde Muliro University of Science and Technology, I bring hands-on experience in technical support roles and a CompTIA A+ certification that demonstrates my foundational technical competencies. In my current role as IT Support Assistant at Apeiro Tech Solutions Kenya, I reduced average ticket resolution time by 25% through improved documentation processes and extended the lifespan of 50+ workstations through strategic hardware upgrades. Previously at TechVista Kenya Ltd, I maintained 98% system uptime for 300+ daily users while reducing data loss incidents by 90% through automated backup implementation. My technical proficiency spans hardware troubleshooting, Microsoft 365 administration, and network configuration, complemented by strong customer service skills developed through training 20+ staff members on digital tools - resulting in 40% improved digital literacy scores. I am particularly drawn to Link Soft Systems' reputation for innovative solutions and believe my proactive approach to system optimization and end-user support aligns well with your team's needs. I am eager to contribute to your IT operations while further developing my skills in enterprise-level technical environments.