Recent Diploma graduate in Business Management seeking internship opportunities. Gained practical experience through customer service and sales roles at leading Kenyan corporations. Skilled in communication, data analysis, and business operations with proficiency in MS Office Suite.
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Top Hiring Companies: Unilever, Remiven Company Ltd, Angaza Sports and Development Centre, Tribe Hotel
Common Work Locations: Nairobi, Unknown, Nakuru, Embu
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Priscilla Kipchoge
Kiambu, Kisumu County, Kenya
•Phone +254 712 345 678
•priscilla.kipchoge@yahoo.com
WORK EXPERIENCE
Customer Service Intern
• Kenya
Safaricom PLC
June 2023 - December 2023
• Handled 50+ daily customer inquiries via calls and emails regarding MPESA services
• Reduced average call handling time by 20% through improved query resolution techniques
• Assisted in implementing a customer feedback system that improved satisfaction scores by 15%
Sales Assistant
• Kenya
Airtel Kenya
January 2022 - May 2022
• Achieved 120% of monthly sales targets for Airtel Money bundles
• Trained 15 new staff members on product knowledge and sales techniques
• Developed customer outreach strategy that increased store footfall by 30%
EDUCATION
Diploma in Business Management
Kenya Methodist University
• Kenya
• April 2024
SKILLS
Customer Relationship Management, Sales Techniques, Financial Transactions, Data Entry, Microsoft Office Suite, Team Collaboration, Swahili & English Communication
PROJECTS
University Business Simulation Project
• Kenya
• Led team of 5 students in creating a business plan for retail startup
• Conducted market analysis showing 40% growth potential in Kisumu County
• Presented to faculty panel scoring 92/100 evaluation mark
Community Financial Literacy Initiative
• Kenya
• Organized mobile banking workshops reaching 200+ residents
• Increased digital banking adoption by 35% in target communities
• Partnered with Cooperative Bank for resource support
CERTIFICATIONS
Certified Customer Service Professional
• Kenya
• November 2023
Kenya Institute of Management
Microsoft Office Specialist Certification
• Kenya
• August 2022
Microsoft
ACCOMPLISHMENTS
Dean's List Award
• 2022
Kenya Methodist University
Best Customer Service Intern
• 2023
Safaricom PLC
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