Internship Cover Letter Examples Kenya

I am writing to express my interest in the Internship position at Sankyana Consultancy. As a recent Diploma graduate in Business Management from Kenya Methodist University with hands-on experience in customer service and sales at leading Kenyan corporations, I am eager to contribute my skills in communication, data analysis, and business operations to support your team. During my internship at Safaricom PLC, I efficiently managed 50+ daily customer inquiries on MPESA services and implemented resolution techniques that reduced average call handling time by 20%. At Airtel Kenya, I surpassed monthly sales targets by 120% for Airtel Money bundles and trained 15 staff members on product knowledge. These experiences honed my ability to drive operational efficiency while maintaining high customer satisfaction. My proficiency in Microsoft Office Suite, bilingual communication in Swahili and English, and background in financial transactions align well with the demands of a dynamic consultancy environment. I am confident that my proactive approach and experience in developing customer-centric solutions will add value to Sankyana Consultancy.