Mid-level Attachment Student with 3 years of combined professional experience in customer service and administrative roles. Proven ability to improve operational efficiency and deliver exceptional service in fast-paced environments. Seeking opportunities to apply academic knowledge in business administration while developing professional skills.
Attachment Student CV Examples Kenya
Professional attachment student resume examples
Top Hiring Companies: University of Eldoret, KEFRI Gede, Kenya News Agency, Homabay County Government, Gender and Inclusivity Department
Common Work Locations: Eldoret, Gede, Nairobi, Kiambu
Attachment Student Resume Examples
Sarah Kipchoge
Garissa, Kisii County, Kenya
•Phone +254712345678
•sarah.kipchoge@gmail.com
WORK EXPERIENCE
Customer Service Intern
• Kenya
Safaricom PLC
Jan 2022 - Dec 2022
• Resolved 95% of customer queries within 24 hours through M-Pesa support desk
• Trained 15 new agents on Fuliza overdraft service protocols improving team efficiency by 20%
• Contributed to 15% increase in customer satisfaction scores through proactive complaint resolution
Administrative Assistant
• Kenya
Kenya Power (KPLC)
Jun 2021 - Dec 2021
• Reduced document processing time by 30% through implementing digital filing system
• Managed billing queries for 200+ commercial accounts in Western Kenya region
• Coordinated 10+ inter-departmental meetings monthly for operations team
EDUCATION
KCPE
Maseno University
• Kenya
• 2018
SKILLS
Customer Relationship Management (CRM), Microsoft Office Suite, Swahili/English Bilingual, Financial Literacy, Report Writing, Data Entry (60 WPM), M-Pesa Payment Ecosystem, Team Collaboration
PROJECTS
Green Energy Awareness Campaign
• Kenya
• Organized workshops for 500+ residents in Kisii County on solar energy adoption
• Collaborated with county government to distribute 200 energy-saving cookstoves
• Resulted in 40% increased inquiries about solar products at partner vendors
CERTIFICATIONS
Certified Customer Service Professional
• Kenya
• Mar 2022
Kenya Institute of Management
Microsoft Office Specialist Certification
• Kenya
• Nov 2021
Microsoft
ACCOMPLISHMENTS
Safaricom Star Performer Award
• Q3 2022
Safaricom PLC
Top Community Volunteer
• 2021
Kisii County Youth Council
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