Mid-level Attachment Student with 3 years of combined professional experience in customer service and administrative roles. Proven ability to improve operational efficiency and deliver exceptional service in fast-paced environments. Seeking opportunities to apply academic knowledge in business administration while developing professional skills.
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Sarah
Kipchoge
Garissa, Kisii County, Kenya
•Phone +254712345678
•sarah.kipchoge@gmail.com
WORK EXPERIENCE
Customer Service Intern
• Kenya
Safaricom PLC
Jan 2022 - Dec 2022
• Resolved 95% of customer queries within 24 hours through M-Pesa support desk
• Trained 15 new agents on Fuliza overdraft service protocols improving team efficiency by 20%
• Contributed to 15% increase in customer satisfaction scores through proactive complaint resolution
Administrative Assistant
• Kenya
Kenya Power (KPLC)
Jun 2021 - Dec 2021
• Reduced document processing time by 30% through implementing digital filing system
• Managed billing queries for 200+ commercial accounts in Western Kenya region
• Coordinated 10+ inter-departmental meetings monthly for operations team
EDUCATION
KCPE
Maseno University
• Kenya
• 2018
SKILLS
Customer Relationship Management (CRM), Microsoft Office Suite, Swahili/English Bilingual, Financial Literacy, Report Writing, Data Entry (60 WPM), M-Pesa Payment Ecosystem, Team Collaboration
PROJECTS
Green Energy Awareness Campaign
• Kenya
• Organized workshops for 500+ residents in Kisii County on solar energy adoption
• Collaborated with county government to distribute 200 energy-saving cookstoves
• Resulted in 40% increased inquiries about solar products at partner vendors
CERTIFICATIONS
Certified Customer Service Professional
• Kenya
• Mar 2022
Kenya Institute of Management
Microsoft Office Specialist Certification
• Kenya
• Nov 2021
Microsoft
ACCOMPLISHMENTS
Safaricom Star Performer Award
• Q3 2022
Safaricom PLC
Top Community Volunteer
• 2021
Kisii County Youth Council
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Top Hiring Companies: University Of Eldoret, Kefri Gede, Kenya News Agency, Homabay County Government, Gender And Inclusivity Department
Common Work Locations: Eldoret, Gede, Nairobi, Kiambu
Top Skills
Problem-SolvingTeamworkCommunicationAttention to DetailTime ManagementMicrosoft Office SuiteAdaptabilityData Analysis
Education Levels
Bachelor's Degree 51.9%
Diploma 40.7%
Master's Degree 3.7%
High School 3.7%
Top Schools
- University Of Nairobi 7
- Eldoret National Polytechnic 3
- Jomo Kenyatta University Of Agriculture And Technology 2
- Mombasa Aviation Training Institute 2
- Kenya Institute Of Mass Communication 2
Top Certifications
- Basic First Aid 2
- Certified Public Accountant (Cpa)K 1
- Certified Investment And Financial Analyst (Cifa)Part 1 1
- Radiography Practicing License 1
- Certificate In Computer Applications 1
Common Responsibilities
- • Assisted in data collection for forest inventory surveys, including tree species identification, diameter at breast heig...
- • Supported research activities related to forestry and environmental conservation.Assisted in data collection, analysis, ...
- • Assisted in the implementation of gender equality programs within the county.Supported community outreach initiatives to...
- • Assisted in performing bank reconciliations, contributing to financial accuracy.Confirmed student receipts, ensuring pro...
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