Professional Hostess with 4+ years experience in premium hospitality establishments. Skilled in guest relations, event coordination, and VIP services with demonstrated success in improving guest satisfaction metrics. Bilingual in English and Swahili with strong cultural awareness.
Hostess CV Examples Kenya
Professional hostess resume examples
Top Hiring Companies: The Tunnel Club, Almaha Services, Whiskey River Lounge, Xfour Lounge
Common Work Locations: Nairobi, Doha, Kiambu
Hostess Resume Examples
Samuel Awino
Garissa, Nakuru, Kenya
•Phone +254 712 345 678
•s.awino@emailhost.co.ke
WORK EXPERIENCE
Senior Hostess
• Kenya
Sarova Mara Game Lodge
Jan 2022 - Present
• Managed VIP guest arrivals for 120+ safari clients monthly, achieving 98% satisfaction scores
• Trained 15 new hostesses on reservation systems and cultural etiquette protocols
• Reduced guest wait times by 40% through optimized table rotation system implementation
Restaurant Hostess
• Kenya
Enashipai Resort & Spa
Jun 2019 - Dec 2021
• Managed reservations for 300+ covers daily using Opera PMS software
• Increased repeat guest recognition rate by 65% through personalized greeting system
• Coordinated special events hosting up to 200 guests including corporate retreats and weddings
Hostess Trainee
• Kenya
Nyali Beach Hotel
Mar 2018 - May 2019
• Assisted in managing 5+ restaurant sections seating 50+ guests each
• Implemented feedback collection system improving service ratings by 1.5 points
• Recognized as Top Trainee of 2018 cohort among 25 candidates
EDUCATION
KCPE Certificate
Kenya Methodist University
• Kenya
• May 2020
SKILLS
Guest Relations Management | Reservation Systems (Opera PMS, RezExpert) | Conflict Resolution | Multicultural Communication | Event Coordination | VIP Services | Swahili/English Bilingual | Health & Safety Compliance
PROJECTS
Guest Experience Enhancement Initiative
• Kenya
• Led cross-departmental team to redesign welcome protocols for international guests
• Implemented digital feedback system capturing 85+ guest responses monthly
• Resulted in 30% improvement in online review ratings over 6-month period
Eco-Friendly Hospitality Project
• Kenya
• Coordinated plastic-reduction initiative across F&B outlets
• Trained 50+ staff members on sustainable service practices
• Reduced single-use plastics by 60% within first year of implementation
CERTIFICATIONS
Certified Hospitality Professional (CHP)
• Kenya
• Nov 2021
Kenya Utalii College
Food Safety & Hygiene Certificate
• Kenya
• Feb 2020
National Public Health Institute of Kenya
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2023
Sarova Mara Game Lodge
Top Service Excellence Award
• 2022
Kenya Tourism Federation
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