Dedicated mid-career waitress with 5+ years experience in high-end Kenyan hospitality establishments. Proven expertise in customer service excellence, order management, and upselling techniques. Recognized for improving service efficiency and maintaining 97%+ customer satisfaction ratings.
Waitress CV Examples Kenya
Professional waitress resume examples
Waitress Resume Examples
Esther
Kiprop
Machakos, Mombasa County, Kenya
•Phone +254722123456
•esther.kiprop@email.com
WORK EXPERIENCE
Senior Waitress
• Kenya
Sawela Lodges
Dec 2021 - Present
• Improved table turnover rate by 22% through optimized service workflow
• Trained 8 new staff members on POS systems and service standards
• Achieved 15% monthly upsell target consistently for premium beverages
Waitress
• Kenya
Coral Reef Resort & Spa
Aug 2019 - Nov 2021
• Managed VIP service for high-end clientele during 12+ exclusive events
• Implemented waste reduction system saving KES 18,000 monthly in disposables
• Maintained 4.8/5 customer rating on digital feedback platforms
Junior Server
• Kenya
Nyama Zone Grillhouse
Jun 2018 - Jul 2019
• Mastered menu knowledge for 80+ dishes including local specialities
• Assisted in inventory management reducing stock discrepancies by 25%
• Earned 3 Employee of the Month recognitions for outstanding service
EDUCATION
Certificate in Hotel & Restaurant Management
Andrews University
• Kenya
• May 2021
SKILLS
Customer Service Excellence, Order Taking Systems (Lipa Sasa POS), Menu Knowledge & Presentation, Food Safety Standards, Upselling Techniques, Conflict Resolution, Team Leadership, Multilingual (English, Swahili, Kikuyu)
PROJECTS
Service Excellence Training Initiative
• Kenya
• Developed and delivered customer service training for 15+ staff members
• Resulted in 18% improvement in customer satisfaction scores within 3 months
• Featured best practices in Kenya Hospitality Association quarterly newsletter
Sustainable Service Ware Transition
• Kenya
• Led switch from disposable to reusable serving items at Coral Reef Resort
• Reduced plastic waste by 320kg monthly while maintaining service efficiency
• Project awarded KES 50,000 green innovation grant from NEMA
CERTIFICATIONS
Food Handling & Hygiene Certificate
• Kenya
• Mar 2020
National Environmental Management Authority (NEMA)
Professional Customer Service Certification
• Kenya
• Oct 2022
Kenya Hospitality Association
ACCOMPLISHMENTS
Employee of the Year Finalist
• 2023
Sawela Lodges
Service Excellence Award
• Nov 2020
Mombasa Tourism Board
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Top Hiring Companies: Golden Spoon Restaurant, High Lands Restaurant, Java House Africa, Villa Swiss
Common Work Locations: Nairobi, Mombasa, Eldoret, Nakuru
Top Skills
Customer ServiceTeamworkTime ManagementCommunicationProblem-SolvingAdaptabilityConflict ResolutionAttention to Detail
Education Levels
Diploma 47.0%
High School 27.0%
Bachelor's Degree 13.0%
Certificate 4.0%
KCSE Certificate 4.0%
Top Schools
- Maasai Mara University 6
- University Of Nairobi 6
- Kenya Institute Of Management 5
- Kenya Coast National Polytechnic 5
- Unity College Of Professional Studies 4
Top Certifications
- Soft Skills Certificate 5
- Certificate In Barista And Mixology 4
- Computer Packages 4
- Certificate Of Computer Packages 3
- First Aid Training 3
Common Responsibilities
- • Served customers in a busy restaurant bar setting.Took orders and delivered drinks promptly and accurately.Addressed cus...
- • Welcomed and seated customers, ensuring comfort and satisfaction.Took and served orders efficiently during high-traffic ...
- • Provided attentive table service to guests in a fast-paced hotel environment.Assisted in organizing buffet setups and ev...
- • Served food and beverages to guests efficiently, ensuring high-quality service.Took orders and ensured all guest request...
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