Waitress CV Examples Kenya

Professional waitress resume examples

Top Hiring Companies: Golden Spoon restaurant, High lands restaurant, Java House Africa, Villa Swiss

Common Work Locations: Nairobi, Mombasa, Eldoret, Nakuru

Waitress Resume Examples

Esther Kiprop

Machakos, Mombasa County, Kenya

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Phone +254722123456

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esther.kiprop@email.com

Dedicated mid-career waitress with 5+ years experience in high-end Kenyan hospitality establishments. Proven expertise in customer service excellence, order management, and upselling techniques. Recognized for improving service efficiency and maintaining 97%+ customer satisfaction ratings.

WORK EXPERIENCE

Senior Waitress

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Kenya

Sawela Lodges

Dec 2021 - Present

• Improved table turnover rate by 22% through optimized service workflow

• Trained 8 new staff members on POS systems and service standards

• Achieved 15% monthly upsell target consistently for premium beverages

Waitress

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Kenya

Coral Reef Resort & Spa

Aug 2019 - Nov 2021

• Managed VIP service for high-end clientele during 12+ exclusive events

• Implemented waste reduction system saving KES 18,000 monthly in disposables

• Maintained 4.8/5 customer rating on digital feedback platforms

Junior Server

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Kenya

Nyama Zone Grillhouse

Jun 2018 - Jul 2019

• Mastered menu knowledge for 80+ dishes including local specialities

• Assisted in inventory management reducing stock discrepancies by 25%

• Earned 3 Employee of the Month recognitions for outstanding service

EDUCATION

Certificate in Hotel & Restaurant Management

Andrews University

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Kenya

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May 2021

SKILLS

Customer Service Excellence, Order Taking Systems (Lipa Sasa POS), Menu Knowledge & Presentation, Food Safety Standards, Upselling Techniques, Conflict Resolution, Team Leadership, Multilingual (English, Swahili, Kikuyu)