Dedicated mid-level waiter with 5+ years of experience in high-volume hospitality establishments. Proven expertise in food service, customer relations, and POS systems. Recognized for improving guest satisfaction scores by 20% at previous roles through attentive service and upselling techniques.
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Margaret
Akinyi
Nakuru, Kakamega, Kenya
•Phone +254 722 456789
•margaret.akinyi@email.com
WORK EXPERIENCE
Senior Waiter
• Kenya
Sarova Shaba Hotel
June 2021 - Present
• Increased beverage upselling by 25% through personalized recommendations, contributing to KES 180,000 monthly revenue growth
• Reduced customer complaints by 30% through improved service coordination between kitchen and floor staff
• Mentored 15 junior waitstaff through Kenya Utalii College internship program
Waiter
• Kenya
Kisumu Royal Resort
March 2019 - May 2021
• Implemented digital ordering system that reduced service time by 15 minutes per table
• Maintained 98% hygiene compliance rating across 3 consecutive Kenya Bureau of Standards inspections
• Coordinated banquet services for groups up to 300 guests during 12 major conferences
EDUCATION
KCSE Certificate (High School)
St. Paul's University
• Kenya
• November 2020
SKILLS
Food & Beverage Service, POS Systems (Squirrel, Oracle MICROS), Menu Knowledge, Wine Pairing, Customer Complaint Resolution, Team Leadership, Swahili/English Fluency, Banquet Operations, Hygiene Compliance
PROJECTS
Customer Service Excellence Initiative
• Kenya
• Developed training materials for new waitstaff onboarding program adopted by 3 hotel branches
• Implemented customer feedback system that improved service ratings from 4.1 to 4.6/5 within 6 months
Digital Ordering System Implementation
• Kenya
• Trained 35+ staff members on new POS system features and troubleshooting
• Reduced order errors by 40% through standardized digital workflow implementation
CERTIFICATIONS
Food Handling and Hygiene Certificate
• Kenya
• March 2021
Kenya Red Cross Society
Customer Service Excellence Certification
• Kenya
• August 2022
Kenya Utalii College
ACCOMPLISHMENTS
Employee of the Month
• June 2021
Sarova Shaba Hotel
Service Excellence Award
• 2022
Nakuru Hospitality Association
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Top Hiring Companies: Grand Winston Hotel, Jaydulla Fast Foods, Sarova Woodlands Hotel, Sarova Woodlands Hotel
Common Work Locations: Nairobi, Nakuru, Mombasa, Kuwait City
Top Skills
TeamworkProblem-SolvingCustomer ServiceTime ManagementAdaptabilityCommunicationPos SystemsInventory Management
Education Levels
Diploma 42.6%
Bachelor's Degree 23.1%
High School 12.0%
Certificate 6.5%
KCSE Certificate 3.7%
Top Schools
- University Of Nairobi 14
- Nakuru Polytechnic 10
- Eshikulu Secondary School 6
- Rift Valley Institute Of Science And Technology 6
- Institute Of Commercial Management 5
Top Certifications
- Kenya Lifeguarding Federation 8
- Coffee World 8
- Trained As A Teacher 4
- Computer Application 4
- Certificate In Computer Packages 3
Common Responsibilities
- • Worked as a waiter at Almaz by Momo Restaurant, providing excellent customer service and ensuring customer satisfaction....
- • Delivered exceptional customer service as Waiter, consistently exceeding customer satisfaction targets by 15% at the Gra...
- • Provide exceptional customer service to patrons in a high-volume dining establishment.Efficiently take orders, present m...
- • Delivered high-quality food and beverage service to guests in various hotel outlets.Maintained a clean and organized din...
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