Mid-career bartender with 4+ years of experience in high-volume establishments. Proven expertise in mixology, customer service excellence, and inventory management. Recognized for increasing beverage sales through creative cocktail programs and upselling techniques.
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Mary
Atieno
Eldoret, Uasin Gishu, Kenya
•Phone +254700123456
•mary.atieno@email.com
WORK EXPERIENCE
Senior Bartender
• Kenya
SAWELA LODGES
03/2022 - Present
• Increased beverage sales by 15% through introduction of signature cocktail menu featuring local ingredients
• Reduced liquor costs by 8% through improved inventory tracking and portion control systems
• Trained 12 junior bartenders on standard operating procedures and customer engagement techniques
Bartender
• Kenya
Green Valley Resort
06/2019 - 02/2022
• Implemented new bar layout improving service efficiency by 20% during peak hours
• Developed weekly specials program contributing KSh 180,000 in incremental monthly revenue
• Maintained 95%+ customer satisfaction ratings through personalized service approach
EDUCATION
High School Diploma
Masinde Muliro University of Science and Technology
• Kenya
• 05/2020
SKILLS
Mixology | Customer Service | Inventory Management | POS Systems | Health & Safety Compliance | Team Leadership | Beverage Cost Control | Upselling Techniques
PROJECTS
Seasonal Cocktail Program
• Kenya
• Developed 12 signature cocktails using locally-sourced ingredients from Kakamega County
• Increased average beverage check size by 22% during implementation period
• Featured in 'Kenya Hospitality Monthly' as innovative approach to promoting local products
Bar Staff Training Initiative
• Kenya
• Created standardized training manual adopted across 3 lodge locations
• Reduced new staff onboarding time from 4 weeks to 2 weeks
• Improved consistency in drink preparation and customer service standards
CERTIFICATIONS
Food Safety and Hygiene Certificate
• Kenya
• 08/2021
Kenya Institute of Food Safety
Professional Bartending Certification
• Kenya
• 05/2019
Kenya Hotelkeepers & Caterers Association
ACCOMPLISHMENTS
Best Bartender - Western Region
• 10/2022
Kenya Hospitality Awards
Employee of the Quarter
• Q3 2023
SAWELA LODGES
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Top Hiring Companies: Enashipai Resort And Spa, Fahari Hotels, Caribana Whiskey And Cocktail Bar, Kenya School Of Monetary Studies-Nairobi (Now Cbk-Ims)
Common Work Locations: Nairobi, Naivasha, Hurlingham, Ruiru
Top Skills
MixologyInventory ManagementCommunicationCustomer Service ExcellenceUpselling TechniquesTeam CollaborationPos SystemsEvent Planning
Education Levels
High School 64.3%
Diploma 21.4%
K. C. S. E 7.1%
Bartending and Mixology Level II 7.1%
Top Schools
- Kathiani High School 7
- Nairobi Bar School 3
- Technical University Of Mombasa 1
- St. Paul'S Githakwa Secondary School 1
- St Antony High School 1
Top Certifications
- Bartending Career And Mentorship Program. 6
- Bartending Career And Mentorship Program 6
- Certificate In Bartending And Mixology. 3
- Certificate In Bartending And Mixology 3
- Certificate In First Aid(Basic) 1
Common Responsibilities
- • Managed bar areas, efficiently handling inventory and fostering positive customer relationships.Educated service team on...
- • Increased average ticket amounts by strategically upselling customers from shelf to premium brands, boosting revenue.Eff...
- • Advertised, marketed, and recommended drink options to guests, enhancing their experience and driving sales.Provided exc...
- • Maintained accurate stock levels and efficiently ordered supplies as needed, ensuring smooth bar operations.Expertly mix...
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