Hostess Cover Letter Examples Kenya

I am writing to express my interest in the Hostess position at Hemingways Nairobi. As a dedicated hospitality professional with over four years of experience in premium establishments, I have honed expertise in VIP guest management, reservation coordination, and delivering exceptional service standards. My bilingual fluency in English and Swahili, coupled with deep cultural awareness, allows me to create welcoming experiences for diverse clientele. In my current role as Senior Hostess at Sarova Mara Game Lodge, I successfully managed VIP arrivals for 120+ safari clients monthly while maintaining 98% guest satisfaction scores. I also reduced wait times by 40% through an optimized table rotation system. Previously at Enashipai Resort & Spa, I managed reservations for 300+ daily covers using Opera PMS and increased repeat guest recognition by 65% through personalized greeting protocols. These achievements demonstrate my ability to enhance operational efficiency while elevating guest experiences - skills I am eager to bring to Hemingways' renowned establishment. I would welcome the opportunity to discuss how my event coordination expertise and commitment to excellence align with your team's needs. Thank you for considering my application. I can be reached at +254 712 345 678 or s.awino@emailhost.co.ke for further discussion.