ICT Support Specialist Attachee CV Examples Kenya

Professional ict support specialist attachee resume examples

Top Hiring Companies: Kenya Power And Lighting Company (KPLC), Kenya Power and Lighting Company, Kenya Power and Lighting Comp

Common Work Locations: Nairobi, Nairobi, Kenya

ICT Support Specialist Attachee Resume Examples

John Kiprop

Kakamega, Kisumu County, Kenya

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Phone +254 712 345 678

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john.kiprop@outlook.com

Mid-level ICT Support Specialist with 4+ years of experience in technical troubleshooting, network administration, and end-user support. Proven ability to implement system improvements that enhance operational efficiency in Kenyan business environments. Certified in CCNA and Microsoft Azure Fundamentals.

WORK EXPERIENCE

ICT Support Specialist

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Kenya

Sankyana Tech Solutions

March 2021 - Present

• Reduced average ticket resolution time by 35% through improved troubleshooting protocols for 150+ enterprise users

• Implemented cloud backup system for Safaricom subsidiary, decreasing data recovery time from 48hrs to 2hrs

• Led migration of 75 devices from Windows 7 to Windows 11, achieving 100% compliance before Microsoft EOL deadline

IT Helpdesk Attachee

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Kenya

Sankyana Consultancy

June 2019 - February 2021

• Resolved 95% of tier-1 support tickets within SLA for 12 corporate clients including KCB Bank affiliates

• Documented 50+ technical procedures for service desk knowledge base, reducing new staff onboarding time by 40%

• Installed and configured LAN infrastructure for 5 SME clients, increasing network uptime to 99.2%

EDUCATION

Certificate in Information Technology

Moi University

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Kenya

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December 2020

SKILLS

Network Troubleshooting • Active Directory • Azure Administration • Windows Server • Technical Documentation • Ticketing Systems (Zendesk, Jira) • Cybersecurity Fundamentals • Swahili (Native) • English (Professional)