Detail-oriented Administration Assistant/Receptionist with 2 years of experience in fast-paced office environments. Skilled in front desk operations, document management, and client relations. Certified in Business Information Technology with proficiency in Microsoft Office Suite and ERP systems. Committed to delivering excellent organizational support and enhancing office efficiency.
Administration Assistant / Receptionist CV Examples Kenya
Professional administration assistant / receptionist resume examples
Administration Assistant / Receptionist Resume Examples
Sarah
Kiprop
Nyeri, Nakuru, Kenya
•Phone +254710123456
•sarah.kiprop@email.com
WORK EXPERIENCE
Administrative Assistant
• Kenya
CCI Kenya Ltd
01/2022 - Present
• Managed front desk operations, handling 50+ daily inquiries via phone, email, and walk-ins with 98% client satisfaction rate
• Streamlined document filing system, reducing retrieval time by 40% through digital archiving
• Processed petty cash and M-Pesa transactions worth KSh 350,000 monthly with 100% accuracy
Office Intern
• Kenya
Nakuru Business Solutions
06/2020 - 12/2021
• Supported 15+ staff members with scheduling, meeting coordination, and travel arrangements
• Prepared 200+ monthly reports using Microsoft Excel, improving data accuracy by 30%
• Managed office supplies inventory, reducing procurement costs by 25% through vendor negotiations
EDUCATION
Certificate in Business Information Technology
University of Nairobi
• Kenya
• 12/2023
SKILLS
Front Desk Management, Data Entry (60 WPM), Microsoft Office Suite (Word, Excel, PowerPoint), ERP Systems, Document Filing, M-Pesa Transactions, Customer Service, Swahili & English Fluency
PROJECTS
Office Digitalization Initiative
• Kenya
• Digitized 500+ physical client records into cloud-based storage system
• Trained 8 staff members on new digital filing protocols, improving team productivity by 25%
Client Feedback System Implementation
• Kenya
• Designed and deployed customer satisfaction survey system for front desk services
• Analyzed 300+ responses to identify 3 key service improvement areas
CERTIFICATIONS
Certified Administrative Professional
• Kenya
• 03/2022
Kenya Institute of Management
Microsoft Office Specialist (Excel)
• Kenya
• 08/2021
Nairobi Technical Training Institute
ACCOMPLISHMENTS
Employee of the Quarter
• 09/2023
CCI Kenya Ltd
Top Intern Award
• 12/2021
Nakuru Business Solutions
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Top Hiring Companies: Buchirba Cleaning Services, African Dishes Hotel, Ziwa Bush Lodge, Whirl Spring Hotel Kisumu
Common Work Locations: Nairobi, Kisii, Nakuru, Kisumu
Top Skills
Customer ServiceTime ManagementProblem-SolvingCommunicationTeamworkData EntryExcelRecord Keeping
Education Levels
Diploma 44.7%
Bachelor's Degree 36.2%
High School 10.6%
Certificate 7.1%
KCPE Certificate 0.7%
Top Schools
- Kenya Institute Of Management 14
- Maasai Mara University 11
- College Of Human Resource Management 7
- Kenyatta University 6
- Alliance Française 6
Top Certifications
- Diploma In Customer Service 6
- Diploma In Data Analysis 6
- Certificate In Public Affairs Management 6
- Certificate In Archive And Records Management 5
- Certificate In Vct 5
Common Responsibilities
- • Registered new members using biometric access control systems, enhancing secure entry protocols and data integrity.Manag...
- • Greeted and directed an average of 70+ clients, guests, and staff daily, ensuring smooth flow within the facility.Manage...
- • Managed bookings and appointment schedules, ensuring smooth daily operations.Handled cash and mobile payments....
- • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.Exhibit...
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