Detail-oriented Business Management graduate with 1.5 years of combined customer service and accounts experience in fast-paced Kenyan corporate environments. Proven ability to handle financial reconciliations, resolve complex customer inquiries, and improve operational efficiency. Seeking to leverage technical and interpersonal skills to support Safaricom's customer experience objectives.
Customer Service and Accounts Intern CV Examples Kenya
Professional customer service and accounts intern resume examples
Top Hiring Companies: Kenya Plant Health Inspectorate Service, Kenya Ports Authority, Fountain Enterprises Holdings Ltd., Home Health Education Services (HHES)
Common Work Locations: Nairobi, Mombasa, Ruiru, Nyeri
Customer Service and Accounts Intern Resume Examples
Michael Anyango
Malindi, Machakos County, Kenya
•Phone +254 712 345 678
•michael.anyango@outlook.com
WORK EXPERIENCE
Customer Service Representative
• Kenya
KCB Group
June 2023 - Present
• Handled 50+ daily customer inquiries via phone/email with 94% satisfaction rate (Q3 2023 CSAT)
• Resolved 90% of Tier 1 account issues without escalation through effective problem-solving
• Trained 15 new agents on Core Banking System navigation and CBK compliance protocols
Accounts Assistant Intern
• Kenya
Equity Bank Kenya
January 2022 - May 2023
• Reconciled 200+ daily M-Pesa transactions with 99.8% accuracy rate
• Reduced invoice processing time by 30% through Excel automation templates
• Assisted in month-end closing for 15+ corporate accounts meeting all deadlines
EDUCATION
Diploma in Business Management
Nairobi Aviation College
• Kenya
• May 2024
SKILLS
Customer Relationship Management (CRM) | QuickBooks Online | Microsoft Excel (Advanced) | Financial Reconciliation | Swahili/English Bilingual | M-Pesa Payment Systems | NCBA Bank Operations | Team Collaboration | Problem Resolution
PROJECTS
Customer Feedback Analysis System
• Kenya
• Developed Excel dashboard tracking 500+ monthly customer interactions across 7 service channels
• Identified 3 key pain points leading to 15% reduction in call escalations after implementation
• Presented findings to branch management team with actionable improvement recommendations
Accounts Reconciliation Automation
• Kenya
• Created automated reconciliation templates reducing manual entry errors by 40%
• Integrated M-Pesa statements with bank records using Excel Power Query
• Documented process adopted as standard operating procedure across 3 branch locations
CERTIFICATIONS
Google IT Support Professional Certificate
• Kenya
• November 2023
Coursera
Certified Customer Experience Professional (CCEP)
• Kenya
• March 2022
Kenya Institute of Management
ACCOMPLISHMENTS
Top Performing Intern - Q2 2022
• June 2022
Equity Bank Kenya
Dean's List - Academic Excellence
• December 2021
Nairobi Aviation College
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