Detail-oriented mid-level Receptionist with 4+ years of experience in customer-facing roles within Kenyan service industries. Proven ability to manage front desk operations, coordinate appointments, and enhance client satisfaction. Bilingual in English and Swahili with strong organizational skills and proficiency in Microsoft Office Suite.
Receptionist CV Examples Kenya
Professional receptionist resume examples
Top Hiring Companies: Buchirba Cleaning Services, African Dishes Hotel, ZIWA BUSH LODGE, Whirl spring Hotel Kisumu
Common Work Locations: Nairobi, Kisii, Nakuru, Kisumu
Receptionist Resume Examples
Ruth Kiprop
Malindi, Machakos, Kenya
•Phone +254 712 345 678
•ruth.kiprop@andrewsuniversity.ac.ke
WORK EXPERIENCE
Senior Front Desk Officer
• Kenya
NextFit Gym & Wellness Center
Jan 2022 - Present
• Managed member check-ins for 300+ daily visitors, reducing wait times by 40% through optimized scheduling system
• Processed KES 2.8M+ in monthly membership fees with 99% accuracy using QuickBooks
• Trained 5 junior reception staff on customer service protocols, improving team productivity by 25%
Receptionist
• Kenya
Malindi Business Hub
Jun 2019 - Dec 2021
• Handled 50+ daily calls and directed inquiries to appropriate departments
• Implemented visitor log system improving security compliance by 100%
• Coordinated conference room bookings for 15+ weekly corporate events
Customer Service Assistant
• Kenya
Ukunda Resort Ltd
Mar 2018 - May 2019
• Achieved 95% guest satisfaction rating through efficient check-in/check-out procedures
• Managed lost-and-found system recovering items worth KES 150,000+ annually
• Assisted in planning 30+ corporate retreats with groups of 50+ attendees
EDUCATION
Kenya Certificate of Secondary Education (KCSE)
Andrews University
• Kenya
• Nov 2020
SKILLS
Customer Relationship Management • Appointment Scheduling • Switchboard Operations • Cash Handling • Records Management • Microsoft Office Suite • QuickBooks • Conflict Resolution • English & Swahili Fluency
PROJECTS
Digital Visitor Management System
• Kenya
• Spearheaded transition from paper logbooks to digital tracking system at Malindi Business Hub
• Reduced visitor processing time by 65% through digital registration implementation
Membership Renewal Drive
• Kenya
• Coordinated targeted campaign that increased NextFit Gym membership renewals by 35%
• Developed SMS reminder system achieving 98% on-time payment rate
CERTIFICATIONS
Certified Front Office Professional
• Kenya
• Mar 2021
Kenya Institute of Management
Customer Service Excellence Certificate
• Kenya
• Aug 2019
Strathmore University Business School
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2023
NextFit Gym & Wellness Center
Volunteer Coordinator
• Sep 2022
Machakos County Tourism Fair
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