ICT Support Specialist Attachee Cover Letter Examples Kenya

I am writing to express my interest in the ICT Support Specialist Attachee position at Kenya Revenue Authority. With over four years of hands-on experience in technical support and network administration, complemented by CCNA and Microsoft Azure Fundamentals certifications, I am well-prepared to contribute to KRA's digital infrastructure objectives. At Sankyana Tech Solutions, I reduced average ticket resolution time by 35% through optimized troubleshooting protocols for 150+ users and implemented a cloud backup system that slashed data recovery time from 48 hours to 2 hours for a Safaricom subsidiary. My prior role as an IT Helpdesk Attachee at Sankyana Consultancy involved resolving 95% of tier-1 tickets within SLA for clients including KCB Bank affiliates and deploying LAN infrastructure that achieved 99.2% uptime for SMEs. These experiences have honed my ability to deliver efficient, compliant solutions in high-stakes environments. I am particularly drawn to KRA's mission and believe my expertise in Azure administration, technical documentation, and bilingual proficiency (Swahili/English) align with the demands of supporting national tax systems. I welcome the opportunity to discuss how my achievements in system optimization and cybersecurity can enhance KRA's operational resilience.