Motivated Customer Service Intern with 1+ years of experience in call center operations and client support. Skilled in conflict resolution, CRM systems, and customer satisfaction improvement. Recognized for achieving 95% positive feedback rate through effective communication and service recovery techniques.
Customer Service Intern CV Examples Kenya
Professional customer service intern resume examples
Top Hiring Companies: Safaricom PLC, Sarova Stanley Hotel, Fortune Sacco, Kenya Commercial Bank (KCB)
Common Work Locations: Nairobi, Mombasa, Vihiga
Customer Service Intern Resume Examples
Peter Adhiambo
Kisumu, Kakamega, Kenya
•Phone +254712345678
•p.adhiambo254@gmail.com
WORK EXPERIENCE
Customer Support Representative
• Kenya
Customer Care Solutions Kenya
March 2023 - Present
• Handled 50+ daily customer inquiries via phone and email for Safaricom M-Pesa services
• Achieved 92% first-call resolution rate through effective troubleshooting techniques
• Improved customer satisfaction scores by 15% through active listening and tailored solutions
Service Desk Assistant
• Kenya
TeleServe East Africa
June 2022 - February 2023
• Managed customer complaints for 10+ corporate accounts including Equity Bank agents
• Reduced average call handling time by 20% through improved call scripting
• Maintained 98% accuracy in customer data entry into Zendesk CRM system
EDUCATION
Diploma in Business Management
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
• Kenya
• Expected December 2024
Kenya Certificate of Secondary Education (KCSE)
Kakamega High School
• Kenya
• November 2018
SKILLS
Customer Relationship Management (CRM) | Active Listening | Conflict Resolution | Microsoft Office Suite | Bilingual (English & Swahili) | Complaint Handling | Call Center Operations | Data Entry (60 WPM)
PROJECTS
Customer Feedback Analysis Project
• Kenya
• Analyzed 500+ customer service interactions to identify key pain points for mobile banking users
• Presented findings to management leading to implementation of 3 new service protocols
• Developed FAQ database that reduced similar inquiries by 30%
Service Recovery Initiative
• Kenya
• Designed and implemented customer compensation framework for service failures
• Trained 15 colleagues in service recovery techniques
• Resulted in 40% reduction in repeat complaints for escalated cases
CERTIFICATIONS
Certified Customer Service Professional (CCSP)
• Kenya
• March 2023
Kenya Institute of Management
ICDL Digital Literacy Certification
• Kenya
• January 2022
ICDL Africa
ACCOMPLISHMENTS
Employee of the Month
• October 2023
Customer Care Solutions Kenya
Top Performer - Call Resolution
• Q4 2022
TeleServe East Africa
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