Customer Service Intern Cover Letter Examples Kenya

I am writing to express my interest in the Customer Service Intern position at Kenya Power and Lighting Company. With over one year of dedicated experience in customer support roles and a proven track record of improving service metrics, I am eager to contribute to your team's mission of delivering exceptional power services to Kenyan communities. During my tenure as a Customer Support Representative at Customer Care Solutions Kenya, I efficiently managed 50+ daily inquiries for Safaricom M-Pesa services, achieving a 92% first-call resolution rate through systematic troubleshooting. My commitment to service excellence led to a 15% improvement in customer satisfaction scores by implementing tailored solutions and active listening techniques. Previously at TeleServe East Africa, I optimized call operations by reducing handling time by 20% while maintaining 98% CRM data accuracy for corporate accounts including Equity Bank agents – skills directly transferable to Kenya Power's customer operations. As a bilingual professional (English & Swahili) currently pursuing a Diploma in Business Management at JKUAT, I combine technical proficiency in CRM systems and Microsoft Office with a deep understanding of Kenyan consumer needs. I would welcome the opportunity to discuss how my conflict resolution expertise and commitment to service innovation can support Kenya Power's customer satisfaction goals.