Customer Service and Accounts Intern Cover Letter Examples Kenya

I am writing to express my interest in the Customer Service and Accounts Intern position at Call Centre International. As a detail-oriented Business Management graduate with 1.5 years of combined customer service and accounts experience in Kenya's financial sector, I am confident in my ability to contribute effectively to your team. During my tenure as a Customer Service Representative at KCB Group, I handled 50+ daily customer inquiries via phone/email while maintaining a 94% satisfaction rate (Q3 2023 CSAT). My role required resolving 90% of Tier 1 account issues without escalation, demonstrating strong problem-solving capabilities. Additionally, my experience as an Accounts Assistant Intern at Equity Bank Kenya honed my technical abilities, where I reconciled 200+ daily M-Pesa transactions with 99.8% accuracy and reduced invoice processing time by 30% through Excel automation templates. My proficiency in CRM systems, QuickBooks Online, and M-Pesa payment systems, combined with my bilingual Swahili/English communication skills, positions me to deliver exceptional service in Kenya's dynamic call center environment. I am particularly drawn to this opportunity to apply my operational efficiency improvements and financial reconciliation expertise to support Call Centre International's customer experience objectives.