Organized and detail-oriented Virtual Assistant with 2 years of experience supporting executives and SMEs. Proficient in calendar management, document preparation, and client communication. Skilled in streamlining administrative processes to improve operational efficiency.
Virtual Personal Assistant & Administrator CV Examples Kenya
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Virtual Personal Assistant & Administrator Resume Examples
Susan
Anyango
Malindi, Kakamega County, Kenya
•Phone +254 712 345 678
•s.anyango@newmail.co.ke
WORK EXPERIENCE
Administrative Support Specialist
• Kenya
21st Century Support Solutions
Jan 2023 - Present
• Managed executive calendars for 5+ clients, reducing scheduling conflicts by 40% through proactive coordination
• Developed standardized client onboarding templates that decreased setup time by 25% for new accounts
• Processed 50+ expense reports monthly with 98% accuracy using QuickBooks Online
Office Assistant Intern
• Kenya
ModernEdge Administrative Services
Jun 2021 - Dec 2022
• Supported 3 department heads with travel arrangements and meeting coordination across 10+ counties
• Digitized 200+ client records into cloud-based filing system (Google Workspace), improving document retrieval time by 35%
• Handled customer service inquiries via phone/email with 90% resolution rate during peak hours
EDUCATION
Bachelor in Business Administration and Management (Procurement and Supply Chain Management)
New School
• Kenya
• Expected June 2024
SKILLS
Virtual Assistance | Calendar Management | Document Preparation (MS Office, Google Workspace) | Customer Service | Expense Reporting | Data Entry | Time Management | KRA Compliance Documentation | Swahili/English Bilingual
PROJECTS
Client Database Optimization Project
• Kenya
• Redesigned client tracking system for SME accounts, reducing data entry errors by 30%
• Trained 5 team members on new digital workflow procedures
Malindi Business Hub Virtual Support Initiative
• Kenya
• Provided pro bono administrative support to 15 local startups during COVID-19 recovery phase
• Developed resource directory connecting 50+ businesses with county government support services
CERTIFICATIONS
Google Workspace Administration Certification
• Kenya
• Mar 2023
Google Cloud Kenya
Certified Professional Virtual Assistant
• Kenya
• Nov 2022
Kenya Association of Virtual Assistants
ACCOMPLISHMENTS
Top Performer - Client Satisfaction
• Q3 2023
21st Century Support Solutions
Youth Empowerment Volunteer
• 2022
Kakamega County Youth Office
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Top Hiring Companies: Pathways Holding, Andrew Loketo Kariu Advocates, Kap Nga'Sura, Ga Consultants Limited (Ga)
Common Work Locations: Nairobi, Keri, Eldoret, Kampala
Top Skills
Problem-SolvingCustomer ServicePowerpointCommunicationTime ManagementExcelOffice AdministrationOutlook
Education Levels
Bachelor's Degree 58.0%
Diploma 20.7%
High School 8.0%
International Relations 4.0%
Master's Degree 3.3%
Top Schools
- Mount Kenya University 21
- University Of Nairobi 13
- Maseno University 10
- Moi University 8
- Riara University 6
Top Certifications
- Certificate In Computer Applications 8
- Certified Public Accountant (Cpa), Part Iii (Section V & Vi) 3
- Cpa Part Ii (Section Iv) 3
- Atc I & Ii 3
- Cpa Advanced Level 3
Common Responsibilities
- • Managed a high-volume inbox averaging 1,000+ emails daily, prioritizing urgent court notices and ensuring no critical co...
- • Enhanced workflow efficiency by overseeing electronic and paper filing systems, streamlining email monitoring and inbox ...
- • Improved presentation impact by conducting thorough data analysis and compilation for comprehensive reports, creating co...
- • Delivered exceptional service and support by coordinating detailed travel arrangements, maintaining accurate CRM records...
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