Organized and detail-oriented Virtual Assistant with 2 years of experience supporting executives and SMEs. Proficient in calendar management, document preparation, and client communication. Skilled in streamlining administrative processes to improve operational efficiency.
Virtual Personal Assistant & Administrator CV Examples Kenya
Professional virtual personal assistant & administrator resume examples
Top Hiring Companies: PATHWAYS HOLDING LIMITED, Andrew Loketo Kariu Advocates, Kap Nga'sura Limited, GA Consultants Limited (GA)
Common Work Locations: Nairobi, Keri, Eldoret, Kampala
Virtual Personal Assistant & Administrator Resume Examples
Susan Anyango
Malindi, Kakamega County, Kenya
•Phone +254 712 345 678
•s.anyango@newmail.co.ke
WORK EXPERIENCE
Administrative Support Specialist
• Kenya
21st Century Support Solutions
Jan 2023 - Present
• Managed executive calendars for 5+ clients, reducing scheduling conflicts by 40% through proactive coordination
• Developed standardized client onboarding templates that decreased setup time by 25% for new accounts
• Processed 50+ expense reports monthly with 98% accuracy using QuickBooks Online
Office Assistant Intern
• Kenya
ModernEdge Administrative Services
Jun 2021 - Dec 2022
• Supported 3 department heads with travel arrangements and meeting coordination across 10+ counties
• Digitized 200+ client records into cloud-based filing system (Google Workspace), improving document retrieval time by 35%
• Handled customer service inquiries via phone/email with 90% resolution rate during peak hours
EDUCATION
Bachelor in Business Administration and Management (Procurement and Supply Chain Management)
New School
• Kenya
• Expected June 2024
SKILLS
Virtual Assistance | Calendar Management | Document Preparation (MS Office, Google Workspace) | Customer Service | Expense Reporting | Data Entry | Time Management | KRA Compliance Documentation | Swahili/English Bilingual
PROJECTS
Client Database Optimization Project
• Kenya
• Redesigned client tracking system for SME accounts, reducing data entry errors by 30%
• Trained 5 team members on new digital workflow procedures
Malindi Business Hub Virtual Support Initiative
• Kenya
• Provided pro bono administrative support to 15 local startups during COVID-19 recovery phase
• Developed resource directory connecting 50+ businesses with county government support services
CERTIFICATIONS
Google Workspace Administration Certification
• Kenya
• Mar 2023
Google Cloud Kenya
Certified Professional Virtual Assistant
• Kenya
• Nov 2022
Kenya Association of Virtual Assistants
ACCOMPLISHMENTS
Top Performer - Client Satisfaction
• Q3 2023
21st Century Support Solutions
Youth Empowerment Volunteer
• 2022
Kakamega County Youth Office
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