Dedicated Virtual Assistant with 2+ years of experience providing administrative support to SMEs in Kenya. Proficient in calendar management, email handling, and customer service. Skilled in Microsoft Office Suite and Google Workspace with strong communication abilities in English and Swahili.
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Mary
Atieno
Thika, Kisumu County, Kenya
•Phone +254 712 345678
•mary.atieno@email.com
WORK EXPERIENCE
Virtual Assistant
• Kenya
Nexus Virtual Solutions
March 2022 - Present
• Managed calendars and scheduling for 15+ clients, achieving 98% appointment accuracy
• Processed 50+ monthly invoices and M-Pesa transactions for SME clients
• Reduced email response time by 30% through efficient inbox organization
Administrative Support Specialist
• Kenya
Kenya Digital Assistants Ltd.
June 2021 - February 2022
• Created standardized client reporting templates adopted company-wide
• Coordinated virtual meetings for 10+ clients across East Africa time zones
• Maintained 100% confidentiality with sensitive client documents
EDUCATION
KCSE Certificate
Thika High School
• Kenya
• November 2018
Diploma in Business Administration
Egerton University
• Kenya
• June 2021
SKILLS
Administrative Support | Calendar Management | Email Management | Customer Service | Microsoft Office Suite | Google Workspace | Social Media Management | Time Management | English & Swahili Fluency
PROJECTS
Client Onboarding System Development
• Kenya
• Designed standardized onboarding checklist for 20+ new clients
• Reduced client setup time by 40% through process optimization
• Integrated Safaricom M-Pesa payment verification system
SME Social Media Management
• Kenya
• Managed Facebook and Instagram accounts for 5 local businesses
• Increased average engagement rate by 25% through content scheduling
• Created monthly performance reports using Facebook Insights
CERTIFICATIONS
Certified Virtual Assistant
• Kenya
• September 2022
Kenya Institute of Management
Google Workspace Administration
• Kenya
• March 2023
Digital Skills Africa
ACCOMPLISHMENTS
Top Performer Award
• December 2023
Nexus Virtual Solutions
Client Satisfaction Excellence
• January 2022
Kenya Digital Assistants Ltd.
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Top Hiring Companies: Jumbo Enterprises, Nairobi Endodontics & Dental Implant Centre, Pacific Stationers, Wava Africa
Common Work Locations: Nairobi, New York, Remote, Kakamega
Top Skills
Customer ServiceComplaint ResolutionGuest RelationsService RecoveryOutlookVip HandlingPersonalizationTime Management
Education Levels
Bachelor's Degree 67.7%
Diploma 18.5%
Business Management 6.2%
Certificate 4.6%
KCSE Certificate 1.5%
Top Schools
- Mount Kenya University 18
- Maseno University 9
- Kenya Methodist University 4
- St Paul'S University Of Kenya 4
- University Of Nairobi 4
Top Certifications
- Certified Virtual Assistant 4
- Passport And I.D. Card 4
- Certificate, Virtual Assistance 3
- Virtual Assistant 3
- African Leadership Acceleration Program 2
Common Responsibilities
- • Managed a high-volume inbox averaging 1,000+ emails daily, prioritizing urgent court notices and ensuring no critical co...
- • Managed and optimized executive calendars for a dental practice, reducing scheduling conflicts by 25% and improving oper...
- • Analyzed market data using Google Sheets to identify key trends, contributing to a 10% increase in lead generation and i...
- • Optimized virtual team meetings and video conferences, improving project delivery times by 25% through enhanced communic...
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