Diligent Office Assistant with 2+ years of experience supporting administrative operations in fast-paced environments. Skilled in document management, customer service, and office coordination. Proficient in Microsoft Office Suite and record-keeping systems. Recognized for improving filing efficiency by 30% at previous role.
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Mary
Adhiambo
Kisumu, Mombasa County, Kenya
•Phone +254712345678
•mary.adhiambo@gmail.com
WORK EXPERIENCE
Administrative Support Assistant
• Kenya
Swift Data Solutions Ltd
March 2023 - Present
• Managed document processing for 50+ daily client files, reducing retrieval time by 25% through improved digital filing system
• Coordinated office supplies inventory, cutting procurement costs by 15% through vendor negotiations
• Handled front desk operations including call routing and visitor management for 20+ daily inquiries
Office Clerk
• Kenya
Kenya Administrative Support Services
June 2021 - February 2023
• Digitized 500+ physical records into electronic database, improving data accessibility for departmental staff
• Processed 100+ weekly invoices and payment vouchers with 99% accuracy rate
• Trained 3 new staff members on office procedures and document management protocols
EDUCATION
Kenya Certificate of Secondary Education (KCSE)
Maseno University
• Kenya
• November 2020
SKILLS
Document Management • Customer Service • Microsoft Office Suite (Word, Excel, PowerPoint) • Data Entry (60 WPM) • Office Equipment Operation • Inventory Management • Records Organization • Filing Systems • Time Management
PROJECTS
Office Digitization Initiative
• Kenya
• Led migration of physical archives to cloud-based storage system for 10 departments
• Developed standardized naming convention adopted company-wide for document retrieval
• Reduced physical storage costs by 40% within 6 months of implementation
Customer Feedback System Implementation
• Kenya
• Assisted in rollout of digital feedback collection system across 5 branch offices
• Trained 15 staff members on feedback processing procedures
• Improved complaint resolution time from 72 to 48 hours through streamlined tracking
CERTIFICATIONS
Certificate in Office Administration
• Kenya
• April 2022
Kenya Institute of Management
Microsoft Office Specialist Certification
• Kenya
• August 2021
Microsoft Kenya
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2023
Swift Data Solutions Ltd
Perfect Attendance Award
• 2022
Kenya Administrative Support Services
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Top Hiring Companies: Unicom Technologies, Unicom Technologies, African Elite Group, Chemwa Commercial Agency
Common Work Locations: Nairobi, Nairobi, Nakuru, Kitui
Top Skills
ExcelCustomer ServicePowerpointTime ManagementCommunicationOutlookProblem-SolvingAdministrative Support
Education Levels
Bachelor's Degree 44.4%
Diploma 44.4%
Certificate 6.9%
KCSE Certificate 2.8%
High School 1.4%
Top Schools
- Kenya Institute Of Management 12
- Jomo Kenyatta University Of Agriculture And Technology 6
- Mt. Kenya University (M.K.U) 5
- Mount Kenya University 5
- Kenya Methodist University 4
Top Certifications
- Food Handling & Hygiene Certificate 3
- Cpa Advanced Level 3
- Executive Certificate Of Proficiency In Insurance (Ecop) 3
- Culture Change Training 3
- Level 4 - Chartered Institute Of Procurement & Supply 3
Common Responsibilities
- • Delivered comprehensive administrative and operational support to the innovation team, facilitating project execution.Co...
- • Coordinated client meetings and managed follow-up actions, ensuring high client satisfaction and project adherence.Condu...
- • Provided comprehensive administrative support, optimizing daily office operations and workflow efficiency.Managed and ma...
- • Directed clients to appropriate offices, enhancing visitor experience and operational efficiency.Managed high call volum...
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