Recent IT graduate with hands-on internship experience in system support and software solutions. Proven ability to troubleshoot technical issues, implement system improvements, and support digital transformation initiatives in Kenyan business environments.
IT Intern CV Examples Kenya
Professional it intern resume examples
Top Hiring Companies: Ministry of education, Ministry of Foreign & Diaspora Affairs, Military Air Base, Ministry of Education
Common Work Locations: Nairobi, Upper Hill, Nairobi, Laikipia, Thika
IT Intern Resume Examples
Dorcas Atieno
Nyeri, Kakamega, Kenya
•Phone +254700123456
•dorcas.atieno@email.com
WORK EXPERIENCE
IT Support Intern
• Kenya
IOTA Tech Solutions
Jan 2023 - Dec 2023
• Reduced system downtime by 30% through proactive maintenance of 50+ workstations
• Assisted in migration of company data to cloud-based SAP system, improving data retrieval speed by 45%
• Trained 15 staff members on Microsoft 365 applications, increasing digital literacy scores by 60%
Technology Assistant
• Kenya
TechVillage Kenya
Jun 2022 - Dec 2022
• Supported network infrastructure upgrades for 3 SME clients, improving connectivity reliability
• Developed 5 Excel automation templates that reduced administrative processing time by 25 hours/month
• Documented troubleshooting procedures for common technical issues, adopted as company knowledge base standard
EDUCATION
Certificate in Business Information Technology
Kenyatta University
• Kenya
• June 2024
SKILLS
Technical Support, Network Troubleshooting, Microsoft 365 Administration, Python Programming, Database Management, User Training, IT Documentation, Cybersecurity Basics, Agile Methodologies
PROJECTS
Student Management System
• Kenya
• Developed prototype database system using MySQL to track academic records for 200+ students
• Implemented user authentication features improving data security compliance with Kenya Data Protection Act
• Reduced report generation time from 2 hours to 15 minutes through automated queries
E-commerce Platform Integration
• Kenya
• Assisted in integrating Safaricom PLC's M-Pesa payment gateway for local online retailer
• Conducted user acceptance testing with 15 participants, identifying 12 critical bugs pre-launch
• Documented API integration processes adopted as company training material
CERTIFICATIONS
Google IT Support Certificate
• Kenya
• March 2023
Google via Coursera
Cisco IT Essentials
• Kenya
• October 2022
Cisco Networking Academy
ACCOMPLISHMENTS
Dean's List Honors
• 2023
Kenyatta University
1st Place, University Hackathon
• November 2023
KU Tech Society
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