Motivated Business IT student with hands-on experience in system support and digital solutions. Proven ability to optimize operations and deliver technical solutions in hospitality and retail environments. Seeking internship to apply technical training and problem-solving skills.
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Michael
Kipngetich
Kiambu, Meru County, Kenya
•Phone +254 712 345 678
•m.kipngetich@student.kmtc.ac.ke
WORK EXPERIENCE
IT Support Assistant
• Kenya
Sarova Hotels - Nairobi
June 2023 - August 2023
• Resolved 90% of tier-1 technical support tickets within 24-hour SLA for 300+ hotel staff devices
• Assisted in migration of reservation system to cloud platform, reducing server downtime by 40%
• Trained 15 front-desk staff on Opera PMS software, improving booking efficiency by 25%
Sales Associate
• Kenya
Meru County Hotel & Resort
December 2022 - February 2023
• Increased online booking conversions by 15% through improved CRM data entry practices
• Managed inventory for 200+ room amenities using Excel tracking system
• Achieved 98% customer satisfaction rating in post-stay surveys during peak season
EDUCATION
Certificate in Business Information Technology
Kenya Medical Training College
• Kenya
• May 2024
SKILLS
Technical Support | Microsoft Office Suite | CRM Systems | Network Troubleshooting | HTML/CSS Basics | Customer Service | Inventory Management | Report Generation
PROJECTS
Hotel Management System Automation
• Kenya
• Designed Excel-based reporting tool that automated daily occupancy calculations for 150-room property
• Reduced manual reporting time by 6 hours weekly through VBA macros implementation
• Presented solution at college tech fair, winning 2nd prize among 15 competing projects
Community Digital Literacy Initiative
• Kenya
• Coordinated basic computer skills training for 50+ Meru County residents
• Developed Swahili-language training materials adapted for rural learners
• Partnered with local CBO to secure equipment donations worth KES 150,000
CERTIFICATIONS
Cisco IT Essentials
• Kenya
• October 2023
Cisco Networking Academy
Microsoft Office Specialist (Word & Excel)
• Kenya
• March 2023
Kenya National Qualifications Authority
ACCOMPLISHMENTS
Dean's List - Academic Excellence
• 2023
Kenya Medical Training College
Best IT Project Presentation
• August 2023
Meru County Tech Expo
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Top Hiring Companies: Kenya Pipeline, Group Four Sacco, Meditest Hospital, The Nairobi Hospital
Common Work Locations: Nairobi, Eldoret, Kenya, Kericho
Top Skills
Problem-SolvingCommunicationAttention to DetailJavascript (Es6+ReactjsMaterial UiTailwind CssHtml5
Education Levels
Bachelor's Degree 72.4%
Diploma 27.6%
Top Schools
- The Co-Operative University Of Kenya 7
- Mount Kenya University 5
- University Of Nairobi 4
- Jomo Kenyatta University Of Agriculture And Technology 3
- Eldoret National Polytechnic 3
Top Certifications
- Alx Software Engineering Program (Front-End Specialization) 7
- Responsive Web Design 7
- General Course On Intellectual Property 2
- Data Protection Course 2
- Introduction To International Humanitarian Law 2
Common Responsibilities
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- • Verified loan applications and member account balance confirmations.Appraised loan applications, assisting in risk asses...
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