Detail-oriented Business Management graduate with 1.5+ years of administrative experience in fast-paced Kenyan enterprises. Skilled in procedural documentation, compliance tracking, and stakeholder coordination. Seeking to leverage operational efficiency skills as a Procedural Officer Intern.
Procedural Officer Intern CV Examples Kenya
Professional procedural officer intern resume examples
Top Hiring Companies: Parliamentary Service Commission: Directorate of Legislative and Procedural Services, The National Assembly of the Republic of Kenya, Parliamentary Service Commission, Directorate of Legislative & Procedural Services, Parliamentary Service Commission – Directorate of Legislative and Procedural Services, National Assembly of Kenya
Common Work Locations: Nairobi
Procedural Officer Intern Resume Examples
Esther Atieno
Kiambu, Nairobi County, Kenya
•Phone +254722555012
•esther.atieno@protonmail.com
WORK EXPERIENCE
Administrative Assistant
• Kenya
Wasoko Limited
June 2023 - Present
• Streamlined vendor registration process by digitizing documentation, reducing approval times by 35%
• Managed inventory reconciliation for 5 Nairobi distribution centers with 98% accuracy rate
• Coordinated cross-functional meetings for 15+ departments using Microsoft Teams scheduling
Customer Service Representative
• Kenya
Sokowatch Kenya
January 2022 - May 2023
• Achieved 92% customer satisfaction rating through timely resolution of 50+ daily merchant inquiries
• Documented and escalated 15+ recurring operational issues to management, leading to process improvements
• Trained 8 new team members on CRM software and company compliance protocols
EDUCATION
Diploma in Business Management
St. Paul's University
• Kenya
• November 2023
SKILLS
Procedural Documentation • Compliance Monitoring • Records Management • Microsoft Office Suite • SAP ERP Basics • KRA iTax System • Verbal/Written Communication • Problem Solving • Time Management
PROJECTS
Operational Efficiency Improvement Proposal
• Kenya
• Researched and proposed digitization of purchase order approvals at Wasoko, projecting 120 annual staff-hours savings
• Presented findings to 5 department heads using data visualization tools
Customer Service Handbook Revision
• Kenya
• Redesigned Sokowatch's customer service manual to align with new CAK consumer protection guidelines
• Incorporated Swahili glossary section to improve service delivery in informal settlements
CERTIFICATIONS
Certified Business Professional
• Kenya
• August 2023
Kenya Institute of Management
Microsoft Office Specialist (Excel)
• Kenya
• March 2022
Microsoft
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2022
Sokowatch Kenya
First Runner-Up, Business Case Competition
• October 2022
St. Paul's University
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