Organized and detail-oriented Receptionist/Administrative Assistant with 2+ years experience in corporate and government office environments. Proficient in managing front desk operations, scheduling meetings, and maintaining records. Recognized for improving office efficiency through digital tools and exceptional client service skills.
Receptionist / Administrative Assistant CV Examples Kenya
Professional receptionist / administrative assistant resume examples
Receptionist / Administrative Assistant Resume Examples
Paul
Wanjiku
Meru, Meru County, Kenya
•Phone +254 712 345 678
•paul.wanjiku@protonmail.com
WORK EXPERIENCE
Front Desk Receptionist
• Kenya
AFS Holdings Ltd
March 2022 - Present
• Managed switchboard for 8 departments, handling 50+ daily calls with 95% positive feedback rate
• Reduced appointment scheduling errors by 40% through implementation of Google Calendar system
• Maintained 100% accuracy in visitor logs for security compliance audits
Administrative Assistant
• Kenya
Meru County Offices
July 2020 - February 2022
• Digitized 500+ physical records into county e-archives system ahead of schedule
• Coordinated logistics for 15+ monthly staff meetings with 100% attendance tracking accuracy
• Processed 30+ daily payment vouchers with zero discrepancies during audit period
EDUCATION
Certificate in Business Administration
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
• Kenya
• June 2022
Kenya Certificate of Secondary Education (KCSE)
Meru High School
• Kenya
• November 2018
SKILLS
Office Administration, Records Management, Microsoft Office Suite, Google Workspace, Customer Service, Switchboard Operations, Basic Accounting Procedures, Swahili/English Bilingual, Time Management
PROJECTS
Office Digitization Initiative
• Kenya
• Led migration from paper-based filing to digital system covering 5 departments
• Trained 12 staff members on e-filing procedures and document management protocols
• Reduced document retrieval time from 15 minutes to under 3 minutes average
Customer Service Improvement Program
• Kenya
• Implemented client feedback system that increased satisfaction scores by 25%
• Created standardized telephone response guide adopted company-wide
• Reduced customer complaints by 40% through proactive issue resolution
CERTIFICATIONS
Certified Administrative Professional (CAP)
• Kenya
• October 2021
Kenya Institute of Management
Microsoft Office Specialist Certification
• Kenya
• March 2020
ICT Authority Kenya
ACCOMPLISHMENTS
Employee of the Month
• September 2022
AFS Holdings Ltd
Volunteer Coordinator
• June 2021
Meru Trade Fair 2021
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Top Hiring Companies: Pacific Stationers, Nairobi Endodontics & Dental Implant Centre, Jumbo Enterprises, Sakay Hoja Packaging Possibilities
Common Work Locations: Nairobi, Nakuru, Not Specified, Yala
Top Skills
ExcelCustomer ServiceCommunicationProblem-SolvingTime ManagementPowerpointMicrosoft Office SuiteAdaptability
Education Levels
Bachelor's Degree 46.0%
Diploma 35.7%
Certificate 7.1%
Master's Degree 4.0%
PhD 3.2%
Top Schools
- University Of Nairobi 18
- Kenyatta University 9
- Moi University 9
- Maseno University 8
- Nibs College 7
Top Certifications
- Certificate In Computer Packages 10
- Executive Assistant Training 6
- Digital Marketing Basics 6
- Certificate In Mental Health Awareness And Financial Literacy 4
- Certified Secretaries Course (Cs) Advanced Level 4
Common Responsibilities
- • Delivered daily administrative support including scheduling, meeting coordination and document preparation.Managed calen...
- • Managed reception duties for an office of 30 employees, handling an average of 50 daily visitor interactions with profes...
- • Managed phone communications and directed calls appropriately, enhancing office efficiency.Oversaw email correspondence ...
- • Welcomed visitors and directed them appropriately.Addressed visitor inquiries effectively.Managed telephone calls and pr...
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