Detail-oriented Front Office Receptionist with 4+ years of experience in hospitality and corporate environments. Proven expertise in guest relations, appointment scheduling, and administrative support. Recognized for improving customer satisfaction scores and implementing efficient office procedures.
Front Office Receptionist CV Examples Kenya
Professional front office receptionist resume examples
Top Hiring Companies: Nextgen Gym, Level 24 Gym, FPFK Guest House
Common Work Locations: Westlands, Nairobi, Mombasa Road
Front Office Receptionist Resume Examples
Catherine Adhiambo
Kakamega, Kisii County, Kenya
•Phone +254 712 345678
•catherine.adhiambo@email.com
WORK EXPERIENCE
Senior Front Desk Officer
• Kenya
Buchirba Hospitality Services
2021-03 - 2024-01
• Managed front desk operations for 60+ daily visitors, reducing wait times by 40% through optimized scheduling system
• Implemented digital visitor management system that improved security compliance by 95%
• Trained 8 new reception staff on customer service protocols and office software systems
Front Office Assistant
• Kenya
Kisii County Guest House
2019-06 - 2021-02
• Handled reservations for 25-room facility with 92% occupancy rate during peak seasons
• Developed new check-in/check-out procedures that reduced processing time by 30 minutes per guest
• Coordinated with housekeeping team to maintain 100% room readiness before 2pm daily
EDUCATION
Kenya Certificate of Secondary Education (KCSE)
Masinde Muliro University of Science and Technology
• Kenya
• 2018-11
SKILLS
Customer Relationship Management, Microsoft Office Suite, Multi-line Phone Systems, Records Management, Swahili & English Fluency, Conflict Resolution, Appointment Scheduling, Visitor Registration Systems (Reception Plus), Cash Handling
PROJECTS
Digital Visitor Management System Implementation
• Kenya
• Led migration from paper logbooks to automated system serving 100+ daily visitors
• Trained 15 staff members on new digital check-in procedures and security protocols
• Reduced visitor processing time from 5 minutes to under 90 seconds per guest
Customer Service Training Initiative
• Kenya
• Developed standardized greeting protocols for front office team
• Created reference manual covering 50+ common guest scenarios and solutions
• Improved positive customer feedback scores by 35% within 3 months
CERTIFICATIONS
Certified Front Office Professional
• Kenya
• 2022-08
Kenya Institute of Management
Customer Service Excellence Certificate
• Kenya
• 2020-11
Strathmore University Business School
ACCOMPLISHMENTS
Employee of the Quarter
• 2023-Q2
Buchirba Hospitality Services
Outstanding Service Recognition Award
• 2021-12
Kisii County Tourism Board
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