I am writing to apply for the Volunteer position at Safaricom PLC, as advertised. As an entry-level IT enthusiast holding a Certificate in Business Information Technology from Moi University, I am passionate about leveraging technology to support community initiatives in Kenya. My background in IT support and administrative tasks has equipped me with practical skills that align with Safaricom's mission to drive digital inclusion and innovation in the telecom sector. Based in Machakos, Kenya, I am eager to contribute my enthusiasm and technical abilities to your team while gaining hands-on experience in a leading telecommunications environment. You can reach me at
[email protected] or +254 700 123 456.
In my recent role as an IT Support Volunteer at the East Africa Community Network in Nairobi from June 2023 to May 2024, I provided basic IT support to over 50 community members, resolving hardware and software issues in resource-limited settings. I assisted in setting up a local network for 20 devices, which improved connectivity by 40% for community outreach programs, and documented solutions to create a knowledge base that reduced repeat issues by 25%. Additionally, I collaborated on digital literacy workshops, training 30 participants on basic computer skills—experiences that mirror Safaricom's community-focused initiatives. Prior to that, as an Administrative Assistant Intern at Kenya Digital Solutions Ltd in Machakos from January to June 2022, I managed data entry for over 100 client records with 99% accuracy and used Excel for inventory tracking, reducing stock discrepancies by 15%.
I am proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint, as well as basic networking, IT troubleshooting, data management, and team collaboration in multicultural settings. I am excited about the opportunity to volunteer at Safaricom PLC, where I can apply these skills to support your innovative projects and contribute to Kenya's digital transformation. I look forward to the possibility of discussing how my background can add value to your organization.