Dedicated mid-level housekeeper with 5+ years of experience in institutional and hospitality settings. Proven expertise in maintaining high hygiene standards, inventory management, and training junior staff. Recognized for improving operational efficiency through systematic cleaning protocols.
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Mary Ochieng
Mombasa, Mombasa County, Kenya
•Phone +254 712 345 678
•mary.ochieng@yahoo.com
WORK EXPERIENCE
Senior Housekeeper
• Kenya
Coastal Palms Resort
Jan 2021 - Present
• Reduced cleaning supply costs by 18% through optimized inventory tracking system
• Trained 12 junior staff members on COVID-19 sanitation protocols achieving 100% compliance rating
• Implemented color-coded cleaning system that increased room turnover efficiency by 25%
Housekeeping Supervisor
• Kenya
Bala Mercy Children's Home
Mar 2018 - Dec 2020
• Managed cleaning operations for 4 dormitories serving 120+ children
• Developed preventive maintenance schedule that extended equipment lifespan by 30%
• Received 95% satisfaction rating in 3 consecutive annual staff performance reviews
EDUCATION
Kenya Certificate of Secondary Education (KCSE)
Mombasa Secondary School
• Kenya
• Nov 2018
SKILLS
Sanitation Protocols | Inventory Control | Staff Training & Supervision | Laundry Management | Chemical Handling | Time Management | Swahili & English Fluency
PROJECTS
Green Cleaning Initiative
• Kenya
• Spearheaded transition to eco-friendly cleaning products across 50+ rooms
• Reduced chemical waste by 40% while maintaining hygiene standards
• Trained 15 staff members on proper dilution and application techniques
CERTIFICATIONS
Professional Housekeeping Certificate
• Kenya
• Jun 2022
Kenya Institute of Hospitality & Tourism
Occupational Safety & Health Administration Training
• Kenya
• Feb 2020
National Industrial Training Authority (NITA)
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2022
Coastal Palms Resort
Excellence in Facility Maintenance
• 2019
Bala Mercy Children's Home
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