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James Mwangi

Kisii, Kisumu, Kenya

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Phone +254 720 123456

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j.mwangi@email.co.ke

Mid-level Attaché with 5+ years of experience in administrative coordination and stakeholder management. Proven expertise in protocol management, inter-agency liaison, and public service delivery within Kenyan government and corporate sectors. Bilingual in English and Swahili with strong diplomatic communication skills.

WORK EXPERIENCE

Administrative Attaché

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Kenya

Kisumu County Government

Jan 2021 - Present

• Coordinated protocol services for 12+ international delegations, improving county's foreign relations rating by 30%

• Streamlined document processing system reducing approval timelines by 45% through digital workflow implementation

• Managed Sh50M county partnership budget with 98% expenditure accuracy across 8 departmental projects

Client Relations Officer

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Kenya

Safaricom PLC

Jul 2018 - Dec 2020

• Achieved 92% customer satisfaction score (highest in Western Kenya region) through improved service delivery protocols

• Trained 150+ agents on customer service excellence, reducing escalations by 40% within 6 months

• Pioneered M-PESA merchant support initiative that increased agent network by 25% in Kisii County

EDUCATION

Bachelor of Arts in Public Administration

Moi University

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Kenya

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Jun 2021

SKILLS

Diplomatic Protocol • Stakeholder Engagement • Government Relations • Budget Management • Swahili/English Translation • Project Coordination • Microsoft Office Suite • Crisis Management • Cross-cultural Communication