Customer Repayment Executive Cover Letter Examples Kenya

I am writing to express my interest in the Customer Repayment Executive position at Java House Africa. With over four years of specialized experience in debt recovery and customer financial solutions within Kenya's commercial sectors, I have consistently delivered measurable improvements in repayment efficiency and customer retention. At Kenya Energy Services Ltd, I reduced average repayment processing time by 35% through automated SMS reminders and mobile money integrations, while recovering KES 42M in overdue payments through targeted campaigns. Previously at Kenya Power Solutions Ltd, I achieved an 85% recovery rate on delinquent accounts and trained 15+ agents on CBK-compliant practices. My expertise in leveraging mobile payment platforms (M-Pesa, Airtel Money) and developing flexible repayment plans aligns with Java House's commitment to customer-centric financial solutions across Nairobi and beyond. I am confident that my bilingual communication skills, data-driven approach using Power BI/Excel, and proven ability to balance recovery targets with customer relationship management will contribute significantly to your team's objectives.