Seasoned Operations Manager with 8+ years' experience optimizing organizational efficiency in Kenyan public and private sectors. Expertise in process improvement, team leadership, and strategic planning with proven results in revenue enhancement and operational digital transformation.
Operations Manager CV Examples Kenya
Professional operations manager resume examples
Top Hiring Companies: Zanifu Limited, Wilros Pharmacy, MAKUTANO INVESTEMENTS, (MAKUTANO BAR &GRILL), Kenya Skatelite Company
Common Work Locations: Nairobi, KANSANGA, Machakos, Kakamega Branch
Operations Manager Resume Examples
John Chebet
Nakuru, Kiambu County, Kenya
•Phone +254 712 345678
•john.chebet@example.com
WORK EXPERIENCE
Senior Operations Manager
• Kenya
Kenya Revenue Services
Oct 2020 - Present
• Spearheaded digital tax compliance system implementation, improving filing compliance by 30% within first year
• Reduced operational costs by 25% through process automation and team restructuring across 12 county offices
• Led cross-functional team of 45 staff to achieve 99.7% accuracy in taxpayer records migration project
Operations Manager
• Kenya
Nakuru County Government
Mar 2016 - Sep 2020
• Implemented county service digitization project that reduced service delivery time by 40% for 800+ daily transactions
• Managed KES 350 million annual operational budget with 98% expenditure accuracy for 3 consecutive years
• Developed staff capacity building program that increased departmental productivity by 35% through targeted training
Operations Supervisor
• Kenya
Uchumi Supermarkets Ltd
Jul 2013 - Feb 2016
• Reduced stock shrinkage by 22% through enhanced inventory management systems across 5 branch locations
• Implemented vendor performance metrics system that improved supply chain efficiency by 18%
• Led team of 30 operations staff to achieve 99% compliance with new Kenya Bureau of Standards regulations
EDUCATION
Certificate in Business Information Technology
KCA University
• Kenya
• June 2024
SKILLS
Strategic Planning • Process Optimization • Budget Management (KES 500M+) • Team Leadership (60+ staff) • ERP Systems Implementation • Data Analytics • Stakeholder Engagement • Regulatory Compliance (Kenyan Standards)
PROJECTS
KRA iTax System Enhancement Project
• Kenya
• Led user requirement gathering from 25+ county offices to inform system upgrades
• Coordinated training for 300+ staff on new digital filing processes
• Achieved 95% user adoption rate within 6 months post-implementation
Nakuru County Services Digitization Initiative
• Kenya
• Migrated 85% of county services to online platform serving 1.2M residents
• Reduced service wait times from average 3 hours to 45 minutes
• Integrated mobile money payment systems increasing revenue collection by 28%
CERTIFICATIONS
Certified Operations Manager
• Kenya
• March 2021
Kenya Institute of Management
Project Management Professional (PMP)
• Kenya
• November 2019
Project Management Institute Kenya Chapter
ACCOMPLISHMENTS
Employee of the Year Award
• 2021
Kenya Revenue Services
County Innovation Champion
• 2019
Council of Governors Kenya
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