Head Waiter CV Examples Kenya

Professional head waiter resume examples

Top Hiring Companies: Kuwait Almakan Group, Madeleine Boulevard, The Cotton Tree Collective, Crave Restaurant

Common Work Locations: Nairobi, Riyadh, Kuwait City, Manama

Head Waiter Resume Examples

Dorcas Adhiambo

Kitale, Nairobi County, Kenya

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Phone +254 722 345678

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dorcas.adhiambo@email.com

Seasoned Head Waiter with 7+ years experience in Kenya's hospitality industry. Proven leader in fine dining service, staff training, and customer experience enhancement. Expertise in inventory management, conflict resolution, and implementing service standards at premium establishments.

WORK EXPERIENCE

Head Waiter

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Kenya

Sarova Stanley Hotel

Jan 2021 - Present

• Led 25-member service team achieving 94% customer satisfaction rating (2023 Hotel Excellence Survey)

• Reduced beverage waste by 18% through improved inventory tracking system

• Trained 45+ new wait staff on 5-star service protocols and POS systems

Senior Waiter

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Kenya

Fairmont Norfolk Hotel

Jul 2018 - Dec 2020

• Implemented table rotation system that increased covers by 22% during peak hours

• Received 3 consecutive 'Employee of the Quarter' awards for exceptional service

• Mentored 15 junior staff members in wine pairing and upselling techniques

Waiter

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Kenya

Carnivore Restaurant

Mar 2016 - Jun 2018

• Consistently maintained highest average upsell rate (KES 2,800 per table)

• Developed customer feedback system adopted chain-wide in 2017

• Reduced service complaints by 40% through proactive customer engagement

EDUCATION

Kenya Certificate of Secondary Education (KCSE)

Egerton University Annex Campus

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Kenya

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Nov 2020

SKILLS

Team Leadership, Food & Beverage Cost Control, Wine Knowledge (WSET Level 2), POS Systems (Oracle MICROS), Conflict Resolution, Swahili-English Translation, Banquet Management, HACCP Compliance