Head Waiter Cover Letter Examples Kenya

As an accomplished hospitality professional with over seven years of progressive experience in Kenya's luxury dining sector, I am eager to apply for the Head Waiter position at Villa Rosa Kempinski. My tenure at Sarova Stanley Hotel as Head Waiter has equipped me with expertise in leading large service teams while maintaining exceptional standards. Notably, I achieved a 94% customer satisfaction rating in 2023 and reduced beverage waste by 18% through refined inventory tracking systems. I've successfully trained 45+ staff on five-star protocols and POS operations, consistently elevating service quality. My prior role as Senior Waiter at Fairmont Norfolk Hotel further demonstrates my ability to optimize operations, where I implemented a table rotation system that increased covers by 22% during peak service periods. Recognized with three consecutive 'Employee of the Quarter' awards, I excel in mentoring teams in wine pairing and upselling while ensuring HACCP compliance. My WSET Level 2 certification and bilingual proficiency in Swahili and English enable seamless guest interactions tailored to Kenya's diverse clientele. I am particularly drawn to Villa Rosa Kempinski's reputation for excellence and would welcome the opportunity to contribute my leadership skills and operational insights to your team. I am confident my track record in staff development, cost control, and conflict resolution aligns perfectly with your service vision. Thank you for considering my application. I would be delighted to discuss how my achievements can benefit your esteemed establishment.