Motivated customer service professional with 2 years of experience in healthcare and telecommunications sectors. Proven ability to handle high call volumes, resolve customer complaints efficiently, and maintain 90%+ satisfaction ratings. Seeking to leverage communication skills and service orientation as a Customer Care Intern.
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Jane
Chebet
Kiambu, Machakos, Kenya
•Phone +254 700 123456
•jchebet24@gmail.com
WORK EXPERIENCE
Patient Relations Assistant
• Kenya
Sosiot Health Center
June 2022 - Present
• Managed 50+ daily patient inquiries via phone, email, and in-person interactions
• Improved patient satisfaction scores by 22% through effective complaint resolution
• Trained 8 new staff members on NHIF registration procedures and billing systems
Call Center Agent
• Kenya
Machakos Customer Solutions
March 2021 - May 2022
• Handled 70+ daily calls regarding M-Pesa transactions and Safaricom products
• Reduced average call handling time by 18% through improved troubleshooting techniques
• Achieved Top Performer status 3 months consecutively for highest resolution rates
EDUCATION
Diploma in Customer Service Management
Kenya Utalii College
• Kenya
• December 2024
Kenya Certificate of Primary Education
Makutano Primary School
• Kenya
• November 2018
SKILLS
Customer Relationship Management | Conflict Resolution | Microsoft Office Suite | Active Listening | Swahili & English Fluency | Data Entry | Patient Registration Systems | Call Center Operations
PROJECTS
Patient Feedback Improvement Initiative
• Kenya
• Designed and implemented new feedback system at Sosiot Health Center
• Increased response rate by 40% through SMS-based survey implementation
• Presented findings to management leading to 3 operational improvements
Community Health Awareness Campaign
• Kenya
• Coordinated outreach program reaching 500+ residents in Machakos County
• Organized 12 educational sessions on NHIF benefits enrollment
• Increased clinic registrations by 25% during campaign period
CERTIFICATIONS
Professional Customer Care Certification
• Kenya
• March 2023
Kenya Institute of Management
Certificate in Computer Applications
• Kenya
• July 2021
KASNEB
ACCOMPLISHMENTS
Employee of the Quarter
• Q3 2023
Sosiot Health Center
Best Customer Service Trainee
• 2021
Machakos Youth Polytechnic
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Top Hiring Companies: Wilson Airport
Common Work Locations: Nairobi
Top Skills
Customer ServiceTime ManagementProblem-SolvingMultitaskingTeamworkCommunicationCollaborationIndependent Work
Education Levels
Diploma 100.0%
Top Schools
- Riara University 13
- University Of Nairobi 1
Common Responsibilities
- • Provided exceptional front-line customer support, enhancing client satisfaction and operational efficiency.Efficiently h...
- • Provided front-line customer support, addressing inquiries and resolving issues efficiently.Assisted passengers with che...
- • Provided excellent customer service to airport patrons, addressing inquiries and resolving complaints efficiently.Assist...
- • Provided comprehensive front-line customer support, ensuring efficient service delivery and positive customer interactio...
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