Customer Care Intern Cover Letter Examples Kenya

I am writing to express my interest in the Customer Care Intern position at Wilros Pharmacy. With 2 years of dedicated customer service experience in Kenya's healthcare and telecommunications sectors, I am confident in my ability to contribute effectively to your team. At Sosiot Health Center, I managed 50+ daily patient inquiries across multiple channels while improving satisfaction scores by 22% through systematic complaint resolution. My experience at Machakos Customer Solutions further honed my efficiency, where I handled 70+ daily calls and reduced average call handling time by 18%. These experiences have equipped me with specialized skills in patient registration systems, NHIF procedures, and high-volume call center operations – all highly relevant to pharmaceutical customer care. I am particularly drawn to this internship opportunity to apply my bilingual communication skills (English and Swahili) and proven customer relationship management abilities in a healthcare environment. My diploma in Customer Service Management from Kenya Utalii College has provided me with formal training in service excellence that I'm eager to implement at Wilros Pharmacy.