Mid-level Cloud Support Engineer with 4+ years experience in managing cloud infrastructure, troubleshooting network issues, and implementing AWS/Azure solutions. Proven track record in improving system uptime and delivering technical support to enterprise clients across Kenya.
Cloud Support Engineer I - NMnS CV Examples Kenya
Professional cloud support engineer i - nmns resume examples
Top Hiring Companies: Amazon Web Services (AWS)
Common Work Locations: Nairobi
Cloud Support Engineer I - NMnS Resume Examples
Stephen Mwangi
Kakamega, Meru, Kenya
•Phone +254 722 456 789
•stephen.mwangi@protonmail.com
WORK EXPERIENCE
Cloud Support Specialist
• Kenya
CompuTech Solutions Ltd
Jun 2021 - Present
• Implemented AWS cloud solutions for 15+ SME clients, reducing infrastructure costs by 30% through reserved instances optimization
• Reduced system downtime by 40% through proactive monitoring using Nagios and CloudWatch
• Led migration of Safaricom contractor systems to Azure AD, improving authentication response time by 65%
IT Support Engineer
• Kenya
Teknobyte Africa
Mar 2019 - May 2021
• Managed hybrid cloud environment serving 200+ users across 3 Kenyan branches
• Automated backup processes using Python scripts, reducing data recovery time from 4 hours to 15 minutes
• Resolved 95% of tier-2 support tickets within SLA for banking sector clients
EDUCATION
Bachelor of Science in Computer Science
University of Nairobi
• Kenya
• Nov 2020
SKILLS
AWS EC2/S3/CloudFormation, Azure Infrastructure, Linux/Windows Server Administration, Bash/Python Scripting, Network Troubleshooting, Docker Containers, CI/CD Pipelines, ITIL Framework, Swahili/English Bilingual
PROJECTS
EcoBank Kenya Cloud Migration
• Kenya
• Migrated core banking applications from on-premise servers to AWS infrastructure
• Implemented auto-scaling groups handling 50k+ daily transactions with 99.95% uptime
• Reduced monthly hosting costs by 45% through instance right-sizing
County Government ERP Modernization
• Kenya
• Deployed Azure-based ERP system for Meru County operations
• Integrated M-Pesa payment gateway for citizen service payments
• Trained 120+ county staff on cloud system management
CERTIFICATIONS
AWS Certified Solutions Architect - Associate
• Kenya
• Apr 2022
Amazon Web Services
Microsoft Certified: Azure Fundamentals
• Kenya
• Feb 2021
Microsoft
ACCOMPLISHMENTS
Top Performer Award
• Q3 2022
CompuTech Solutions Ltd
Hackathon Finalist - Cloud Innovation Challenge
• Aug 2020
iHub Nairobi
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