It Support Intern Cover Letter Examples Kenya

I am writing to apply for the IT Support Intern position at Safaricom PLC, as advertised. As a recent graduate from Egerton University with a Bachelor of Science in Computer Science, I am a motivated IT enthusiast with foundational knowledge in computer hardware, software troubleshooting, and basic networking. My passion for supporting users in resolving technical issues aligns perfectly with Safaricom's commitment to innovative telecommunications solutions in Kenya. Eager to contribute to efficient tech operations in a dynamic organization like yours, I am excited about the opportunity to bring my problem-solving abilities to your team in Kisumu or Nairobi. During my time as an IT Lab Assistant at Kisumu Polytechnic from June 2022 to December 2023, I assisted in maintaining over 50 computers, reducing downtime by 30% through routine diagnostics and updates. I provided basic troubleshooting support to more than 200 students weekly, resolving common software issues such as OS crashes and application errors. Additionally, I organized IT equipment inventory using Excel, ensuring 100% accountability for assets valued at KES 500,000. Following this, as a Freelance Computer Technician from January 2023 to May 2024, I repaired and upgraded hardware for 15 local clients, including virus removal and memory installations, which improved device performance by up to 40%. I also offered remote support via WhatsApp and phone for software installations to small businesses in Kisumu's informal sector, documenting common issues to enhance efficiency. My skills in hardware troubleshooting, software installation and configuration, basic networking (TCP/IP and Wi-Fi setup), Microsoft Office Suite, Linux basics, customer service, problem-solving, and data entry position me to support Safaricom's IT needs effectively. I am particularly drawn to Safaricom's role in advancing digital inclusion in Kenya and would welcome the chance to discuss how my experiences can contribute to your team. Thank you for considering my application. I look forward to the possibility of contributing to Safaricom PLC.

I am writing to apply for the IT Support Intern position at Equity Bank Kenya, as advertised. With a Bachelor's degree in Information Technology from Moi University and over three years of hands-on experience in IT support within Kenya's financial sector, I am eager to contribute to your team's commitment to innovative banking solutions. My previous role at Equity Bank Kenya as a Junior IT Assistant has given me invaluable insight into your operations, and I am excited about the opportunity to return and support your IT infrastructure in a dynamic environment. In my recent position as IT Support Technician at Nairobi Financial Services Ltd, I provided Tier 1 technical support to over 150 banking staff, resolving 90% of hardware and software issues within a 4-hour SLA, which reduced downtime by 25% in branch operations. I also assisted in the rollout of mobile banking app updates for more than 5,000 users, troubleshooting connectivity issues in rural Kenyan networks, and ensured compliance with Central Bank of Kenya IT security guidelines through routine server and workstation maintenance. Additionally, during my time at Equity Bank Kenya, I supported daily IT operations across a 20-branch network, collaborating with the helpdesk to maintain 99% uptime for ATM services during peak periods and documenting procedures in line with the Kenyan Data Protection Act, improving incident response time by 30%. My technical skills in Windows Server Administration, TCP/IP Networking, and tools like SolarWinds and Wireshark, combined with soft skills in problem-solving and customer service, position me to effectively support end-users and contribute to system improvements at Equity Bank. I am enthusiastic about bringing my expertise to your team and would welcome the chance to discuss how I can drive operational excellence. Thank you for considering my application.

I am writing to apply for the IT Support Intern position at the Kenya Medical Research Institute (KEMRI), as advertised. With over five years of hands-on experience in senior-level IT support within Kenya's fast-paced telecommunication sector, including roles at Airtel Kenya and Safaricom PLC, I am eager to contribute my expertise to KEMRI's innovative research environment. My background in troubleshooting complex hardware and software issues, managing network infrastructure, and ensuring compliance with Kenyan regulations positions me to support KEMRI's critical IT needs while gaining deeper insights into research-oriented technology applications. In my recent role as Senior IT Support Engineer at Airtel Kenya from January 2022 to October 2024, I led a team of five technicians to resolve over 95% of network outages within SLA timelines, reducing customer complaints by 40% in Q3 2023. I also implemented cybersecurity protocols compliant with Kenya's Data Protection Act, preventing potential data breaches and saving an estimated KES 2 million in fines. Additionally, I optimized server maintenance for over 500 users, improving system uptime from 92% to 99.5% using tools like SolarWinds, and trained 20 junior staff on VoIP troubleshooting integrated with local mobile networks. These achievements demonstrate my ability to deliver reliable IT support in high-stakes settings, which I am excited to apply to assist KEMRI's research teams in maintaining seamless operations. Previously, as an IT Support Specialist at Safaricom PLC from June 2020 to December 2021, I provided tier-2 support for the M-Pesa platform, handling 150+ tickets weekly with a 98% first-contact resolution rate. I collaborated on integrating support for 10,000+ SIM activations during peak seasons and conducted hardware audits in Rift Valley field offices to prevent disruptions for 5,000 subscribers. Holding a Diploma in Information Technology from Nairobi Aviation College (2020-2023), along with skills in network administration, cybersecurity basics, and M-Pesa system support, I am committed to mentoring juniors and contributing to KEMRI's mission. I look forward to the opportunity to discuss how my experience can support your team's success. Peter Chebet Meru, Kenya +254 712 345 678 [email protected]