Support Engineer Cover Letter Examples Kenya

With over five years of dedicated experience in technical support and system optimization, I am excited to apply for the Support Engineer position at BetterBrand / Kurrent. My background aligns closely with your requirements, particularly through achievements such as reducing average ticket resolution time by 35% at Amec Solutions Limited via Zendesk implementation, and improving data recovery efficiency by 92% (from 48hrs to 4hrs) at KenTech Solutions Ltd. My certification in network administration and hands-on experience with Azure Cloud Solutions position me well to contribute immediately to your team. In my current role as Senior IT Support Engineer, I led the migration of 80+ users to Microsoft Azure AD, enhancing system access efficiency by 40%, while also mentoring junior engineers to reduce onboarding time by 25%. My bilingual proficiency in Swahili and English enables me to provide seamless support to diverse user bases across Kenya. I am particularly drawn to BetterBrand / Kurrent's innovative approach and would welcome the opportunity to apply my skills in Linux/Windows Server environments and Python scripting to drive operational excellence for your organization.